Legal

Cancellation and refund policy

When Dental OS subscription payments can be refunded, and how to ask.

Last updated: 1 September 2026

This document is a starting template and has not yet been reviewed by a legal adviser. The business owner must review and complete the bracketed details before relying on it or submitting it for payment-gateway verification.

1. Try before you pay

Every new clinic gets a 14-day free trial with no card required. We encourage you to use the trial fully, and to book a demo, so that you subscribe only once you are confident the service fits your practice.

2. Monthly plans

Monthly subscriptions can be cancelled at any time from Settings. Cancellation stops the next renewal; the current month remains active until the end of the period already paid for. Payments for a month that has started are not refundable, except as described in section 5.

3. Yearly plans

If you cancel a yearly plan within 14 days of the first payment, we will refund the full amount on request. After 14 days, yearly plans are not refundable, but you keep access until the end of the paid year. Renewal payments of yearly plans follow the same 14-day rule from the renewal date.

4. Upgrades, downgrades and unused time

Upgrading mid-period charges only the prorated difference. Downgrades take effect at the next renewal, so no refund arises. We do not refund unused time, unused users or unused patient capacity.

5. When we refund regardless of plan

You were charged twice for the same period, or charged after a confirmed cancellation.
A payment failed on Razorpay but the amount was debited from your account and not reversed within 7 working days.
We are unable to provide the service for more than 5 consecutive days for reasons within our control; in that case we refund the prorated amount for the downtime or, at your choice, extend the subscription.

6. How to request a refund

Email suryakiran369499@gmail.com from the account owner's email address with your clinic name and the invoice number. We acknowledge requests within 2 working days and, when approved, initiate the refund to the original payment method through Razorpay within 7 working days. Depending on your bank, the amount may take 5 to 10 working days to appear. Refunds are made in Indian Rupees; GST charged on the refunded amount is refunded along with it and a credit note is issued.

7. Chargebacks

Please contact us before raising a dispute with your bank; most issues are resolved faster directly. Accounts with an open chargeback may be suspended until the matter is settled.

8. Contact

[Legal entity name], [registered address], India. Support: suryakiran369499@gmail.com. This policy forms part of our Terms of service.